Operations Manager, Black Dagger Technology
July 2021 - Present | Albuquerque, NM
- Develop and implemented marketing strategies to increase brand awarness and attract new customers.
- Manage inventory levels and controlled costs to maximize profitability.
- Manage day-to-day operations of a small business, including customer service and employee supervision.
- Stay current with emerging technologies and trends to offer innovative solutions to clients.
- Manage day-to-day operations of a small business, including customer service and employee supervision.
IT/MSP Manager, The PC Place II, Inc.
March 2018 - July 2021 | Albuquerque, NM
- Developed and maintained IT policies and procedures to ensure complience and best practices.
- Managed IT infrastructure for multiple clients, ensuring high levels of reliability and security
- Led a team in implementing IT projects including system upgrades and network expansions
- Provided technical support to end users, resolving issues promptly and efficiently.
Senior Technician, The PC Place II, Inc.
October 2013 - March 2018 | Albuquerque, NM
- Performed regular system backups and disaster recovery procedures.
- Maintained inventory of computer equipment and accessorie.
- Trained new employees on company software and hardware
- Skilled in conducting performance testing and analysis on systems
- Proven track record of effectively managing inventory and supplies
- Implemented security protocols to protect sensitive data
- Troubleshooted and resolved hardware and software issues efficiently